Privacy Policy


Effective 24 December, 2013, at Sonatype, Inc. ("Sonatype" or "us" or "we"), we respect the privacy rights of our online visitors and recognize the importance of protecting the information we collect about you. Our Privacy Policy is designed to help you understand how we collect and use the personal information you decide to share. This Privacy Policy applies to our website located at, and its related subdomains (collectively, the "Site") and all products and services we offer on the Site (together with the Site, the "Service").

Sonatype, Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at If you are not satisfied with our response you can contact TRUSTe here.

The TRUSTe program covers the following Web site: and

Sonatype, Inc. complies with the U.S. – E.U. Safe Harbor Framework and the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Sonatype, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Sonatype, Inc.’s certification, please visit

By using or accessing the Service, you are accepting the practices described in this Privacy Policy.

Note that if you download software or otherwise purchase products or services through the Site or Service, use of such products or services is subject to the separate Sonatype license or other terms and conditions applicable to such product or service.

The Information We Collect and How We Use It

In general, you can use our Service without providing us with any personal information. However, there are instances where you must provide us with certain personal information in order to receive full access to the Service or to assist us in delivering a superior level of customer service. In such instances, we may collect the following types of information:

  • Registration Information - When you register with Sonatype, you provide us with certain personal information, such as first and last name, e-mail address, username, and an account password. We may use this information to contact you regarding notifications about the Service or new products and services we make available. We may also contact you, including by e-mail, with respect to any transaction you enter into with us, such as purchasing a product or service, making a support or sales inquiry, and the like.
  • Log Information - When you access the Service, our servers automatically record information that your browser sends whenever you visit a website and our analytics platform may capture additional information about use of our Site. This information may include information such as your Internet Protocol address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Service, to track users' movements around the Site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
  • Cookies - We store certain information from your browser using "cookies". A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We may use cookies to improve our Service including by storing user preferences and tracking user trends. We also use cookies in our advertising services to help advertisers and publishers serve and manage ads across the web. We or our third party advertisers may set a cookie in your browser when you visit a website or click on an ad supported by our advertising services.
  • We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
  • Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, scripts, and frames that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personal information.
  • Order Information - If you purchase a product or service from us, we request certain personal information from you on our order form. You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, need to return an item, or otherwise have customer service or support issues, we will use this information to contact and assist you.
  • User Communications - When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve the Service.
  • We purchase lead data about our potential customers from third parties and combine it with information we already have about you, to create more tailored business leads.

By using the Service, you are consenting to have your personal data transferred to and processed in the United States.

Children Under Age 13

Sonatype does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on the Service. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at:

Sharing Your Information with Third Parties

Sonatype does not sell, trade or transfer your personal information to third parties except in the following limited circumstances:

  • We have your consent.
  • We may share your personal information with our subsidiaries, affiliated companies or service partners for the purpose of processing your personal information on our behalf or to assist us with marketing, advertising or product/service offerings and fulfillment of orders. For example, we may provide personal information to our service providers for direct emailing of our newsletters, online surveys or notifications of our product/service offerings. We require that these parties agree to process such information based on our instructions and in compliance with appropriate confidentiality measures.
  • We may also share your personal information with a business partner or independent reseller (either within or outside the United States) so that the business partner or independent reseller can contact you and facilitate the support, renewal, and purchase of our products and services. You may receive a communication directly from one of our business partners or independent resellers. We require that these parties agree to process such information based on our instructions and in compliance appropriate confidentiality measures. To find out the names and locations of the business partners and/or independent resellers to whom we have provided your information, please contact us at the address given at the end of this Privacy Policy.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, ¢ detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Sonatype, its users or the public as required or permitted by law.
  • We become involved in a merger, acquisition, or any form of sale of some or all of our assets.

We may share with third parties aggregate, non-personal information. Such information does not identify you individually.


We provide you with the opportunity to "opt-out" of having your personal information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference at the time the information is collected.

If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in the applicable message, by setting preferences as may be otherwise indicated on the Site or by contacting Sonatype at the address set forth at the bottom of this Privacy Policy.

We share your personal information with other companies so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at If you receive a marketing communication from our subsidiaries, business partners or independent resellers, you should opt-out with that entity directly.


This Privacy Policy applies solely to information collected by Sonatype. The Site may contain links to other third party websites. Even if the third party is affiliated with Sonatype through a business partnership or otherwise, we are not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave the Site to read the privacy statements of each and every website that collects personal information.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to notify contest winners and award prizes.

We use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Customer Testimonials

We post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.

Sonatype Blog

Our Web site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Accessing and Updating Personal Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed on our about us page. We will respond to your request to access within 30 days.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


The security of your personal information is important to us. When you enter sensitive information (such as credit card number or your password), we encrypt that information using secure socket layer technology ("SSL"). (To learn more about SSL, go to: No method of transmission over the Internet, or method of electronic storage, is one hundred percent secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


Sonatype regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Sonatype's treatment of personal information by emailing us at: or by writing to us at:

Privacy Matters
Sonatype, Inc.
8161 Maple Lawn Blvd, Suite 250
Fulton, MD 20759

We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer or personal data that cannot be resolved between Sonatype and an individual.

Terms of Service, Notices and Revisions

Please also see our Terms of Service, which describe the restrictions, disclaimers, indemnification and limitation of liability governing the use of the Service. The Terms of Service also further describe our Service and the information we use.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please contact us online, call us at 1.877.866.2836, or write to us at:

Sonatype, Inc.
8161 Maple Lawn Blvd, Suite 250
Fulton, MD 20759